Refund and Cancellation Policy

1. General Overview

At Dream Travel Gulf, we are committed to offering flexibility and convenience to our customers. This Refund and Cancellation Policy outlines the rights and obligations regarding the cancellation of flight bookings, refunds, and other related processes. By booking with Dream Travel Gulf, you agree to this policy.

2. Cancellations and Refunds

2.1 Cancellation by the Passenger

If you need to cancel your booking, the following policies apply:

Non-Refundable Tickets:

• Tickets classified as non-refundable are not eligible for a monetary refund. However, you may be able to use the value of the ticket toward future travel by paying the applicable change fee and fare difference, if any.
• If the fare rules allow, you may request a voucher/credit for future travel, which must be used within [12 months] from the date of issue.

Refundable Tickets:

• For tickets classified as refundable, cancellations made [X] hours before the scheduled departure will be eligible for a full refund.
• Cancellations made within [X] hours of the flight’s scheduled departure may incur a cancellation fee, as per the fare rules.

Partially Used Tickets:

• If your ticket is partially used (e.g., you have taken the outbound flight but need to cancel the return), you may be eligible for a refund of the unused portion, depending on fare rules. Refunds will be processed after deducting applicable fees.

2.2 Cancellation by Dream Travel Gulf

In the event that Dream Travel Gulf cancels your flight:

• You will be entitled to a full refund of the unused portion of your ticket.
• Alternatively, we may offer you the option to rebook on another flight at no additional cost or receive a travel voucher/credit for future travel.

2.3 Flight Delays and Rescheduling

If your flight is delayed or rescheduled by Dream Travel Gulf:

• For delays exceeding [X hours], you may request a refund for the unused portion of your ticket.
• You may also choose to be rebooked on the next available flight without incurring any change fees.

3. How to Request a Refund or Cancellation

To request a refund or cancel a booking, please follow the steps below:

• Visit our website at QBooking and navigate to the “Manage My Booking” section.
• Enter your booking reference and personal details to access your booking.
• Select the “Cancel” option and follow the prompts to submit a cancellation request.
• For assistance, you can contact our customer service at +971 432 180 90 or email [email protected].

4. Processing Time for Refunds

Refunds will be processed as follows:

• For credit/debit card payments: Refunds will be issued to the original form of payment within [X] business days of your request.
• For other payment methods: Refunds will be processed within [X] business days after receiving your request and any required supporting documents.

5. Change Fees and Fare Differences

If you wish to change your flight (date, time, or destination), the following rules apply:

• Change fees will be applied based on the fare type and the timing of the request.
• Any fare difference between the original booking and the new booking must be paid at the time of the change.
• No refunds will be provided if the new flight is of a lower fare than the original.

6. Travel Insurance

We recommend that all passengers consider purchasing travel insurance to protect against unforeseen circumstances, such as illness, accidents, or other emergencies that may affect travel plans. Travel insurance policies may provide coverage for cancellations and changes that fall outside our refund and cancellation policy.

7. Special Circumstances

In cases of severe weather, national emergencies, or extraordinary circumstances beyond our control (such as pandemics), additional policies may apply. These will be communicated to affected passengers directly.

8. Non-Appearance ("No Show") Policy

If you fail to board your flight without prior cancellation, you will be considered a "no-show." In this case:

• No refund will be provided for non-refundable tickets.
• Refundable tickets may be refunded, less a "no-show" fee, where applicable.

9. Rights Under Applicable Law

This Refund and Cancellation Policy is subject to applicable laws and regulations, including consumer protection laws. Passengers are entitled to any additional rights or benefits provided under such laws.

10. Contact Information

For any inquiries regarding cancellations or refunds, please contact us at:

• Phone: +971 4321 80 90
• Email: [email protected]
• Address: Dubai, Shikh Zayed Road Business Bay Metro Station, Exit 2 Emgate Building. 2nd Floor, Office No: 206 Dream Travel Gulf

11. Updates to This Policy

Dream Travel Gulf reserves the right to update or modify this Refund and Cancellation Policy at any time without prior notice. Any changes will be posted on our website, and it is the responsibility of passengers to review the policy periodically.